Return, Refund and Exchange
Here you'll find all the info you'll need about how to return your items. If you need some further help, please contact us at firstname.lastname@example.org.
We are happy to refund your purchase within 14 days of receipt providing the product unused and in the same condition that you received it. It must also be in the original packaging.
For hygiene reasons we cannot accept returned products which have been worn or with hygiene seals broken, even if this is to check suitability.
All products come in packaging which allows easy checking of the colour suitability. Products are packed in sealed see-through packs should be returned with the sealed pack intact and unopened.
We do not accept exchanges as customers can obtain a replacement item quicker by placing a new order and returning the original one for a refund, which we endeavour to process within five working days of receipt. However, your payment card provider may take up to five working days further to credit your account.